Frequently Asked Questions (FAQs)

How Can I Track My Order: Once your package has shipped from our facility, you will receive a shipping confirmation email that contains a tracking number. You can click on the Tracking Number.

Do I need an account to order: No, you do not need to create an account to place your order.

Will I be charged sales tax on my order? Yes, we charge sales tax where applicable in most states. We do recommend you set up a free account with us if you are a re-seller, screen printer, embroidery, custom gifts / personalization gifts, decorator, not-for-profit, charity, government entity, or retailer. 

If you have a re-sale or sellers-permit, please contact us PRIOR to placing your order. You will need to create a free account in order for us to set up a tax-exempt status on your account. You can email your tax exemption information, seller permit to

Do you offer coupons, discounts, free shipping? Yes, we do! Please visit our Coupons and Free Shipping page for current offers.

Can you print or embroider my custom artwork? Yes, we offer various decoration services. Please visit our Custom Printing page.

What are your hours? We are available from 9am to 5pm Monday through Friday. You may email us, call us at 1-818-839-8853 or live chat.

Do you offer free samples? We do not offer free samples.

Do you accept Purchase Orders? We do accept purchase orders from verified approved businesses and government organizations. Please contact us.

Can I mix-match colors / styles? Yes, you can mix-and-match, however minimums may apply according to manufacturer and brand.

Can I return my purchase? Please visit our Returns Policy page for more information.

Do you accept checks? We accept checks and most forms of payment from approved businesses. Please contact us regarding your order.

If you have any other questions or need more information, please Contact us. Thank you.